The worst major airport in the U.S. is the same one as last year

One bad ranking may very well be a mistake but consistently landing low on reports evaluating by different standards signals some consistent problems.

On top of finishing last in 2023 a ramification the United States's major airports in analytics company J.D. Power's annual airport-satisfaction survey, Newark Liberty International Airport (EWR) at different points also scored near the bottom on rankings  airfare prices, cancellations and delays to boot because the traffic to get to or from it.

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A year passed and Newark again landed last in J.D. Power's 2024 North The United States Airport Satisfaction Learn about. With a score of 552 out of 1000, which is miles just in the back of Toronto's Pearson International Airport (YYZ) and significantly lower than the 671 scored by winner Minneapolis-Saint Paul International Airport (MSP).

This airport officially has many of the most satisfied customers within the United States

Even within the megacategory, reserved for airports seeing greater than 33 million annual passengers, smaller ones tended to do better — the second and 0.33 spots were nabbed by Detroit Metropolitan Wayne County Airport (DTW) and Phoenix Sky Harbor International Airport (PHX), respectively.

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"Get entry to (as in road traffic) has put a damper on EWR’s most fresh terminal which has outstanding design and bold food, beverage and retail," J.D. Power's managing director of shuttle, hospitality and retail, Michael Taylor, said in an announcement on the findings.

"If New Jersey traffic makes you late in your flight, you are no longer likely to have time to enjoy what EWR offers. The AirTrain is no longer complete and that makes accessing the terminals difficult."

Detroit topped last year's satisfaction learn about with an 800 score. The 671 scored by winner Minneapolis this year indicates a sharp drop in airport customer satisfaction overall.

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Medium, large and mega: Airport size often correlates with traveler experience

The head performer within the big category turned into John Wayne Airport (SNA) in California's Orange County while Indianapolis International Airport (IND) scored first within the medium category. (There may very well be no small category within the report.)

The lowest score obtained by any airport looked at for the report turned into the 541 obtained by Philadelphia International Airport (PHL) within the big category.

The actual fact that larger airports tended to fare worse than smaller ones despite category indicates that many travelers often feel overwhelmed by the traffic flows and bottlenecks within the United States's major airports.

Other airports within the megacategory to attain low encompass Hartsfield-Jackson Atlanta International Airport (ATL) and Chicago's O'Hare International Airport (ORD).

Airport pricing of food, services a pain point

Contained in the nineteenth year that J.D. Power has been running this learn about, the report shows travelers are increasingly dissatisfied with the rising prices of food and ancillary goods and services that they are inclined to buy while passing at some point of the airport.

"Huge air shuttle demand has no longer slowed down in North The United States, despite the steadily rising costs of flights, ground shuttle, hotel rooms and close to anything you are ready to buy in an airport," Taylor said.

"Most travelers are still enjoying the experience. However, we are starting place to see a breaking point in consumer spending, with average spend per person within the terminal declining significantly from a year ago."