Is Ola in danger? Central panel issues notice to EV company after…, check report

After a collection of shopper complaints, the Centre has made up our minds to intervene and address issues concerning Ola Electric’s service, Business Nowadays reported, citing government sources. Consistent with the news outlet, the Central Consumer Protection Authority (CCPA) issued a show-result in notice to Ola following thousands of complaints from the electrical scooter manufacturer’s customers. The notice, dated October three, states that the Bengaluru-based company has violated several provisions of the Consumer Protection Act, 2019. These violations encompass misleading classified ads, unfair trade practices, service deficiencies, and consumer rights violations.

15-Day Cut-off date For Clarification

As per Business Nowadays, the CCPA has given Ola 15 days period to respond.

Over Ten thousand Complaint Filed Against Ola

From September last year to the tip of August 2024, the National Consumer Helpline kept track of complaints about Ola’s e-scooters. Under the administration of the Department of Consumer Affairs, they reported a whopping 10,644 complaints. The failings ranged from service delays, which accounted for 3,389 of complaints, to delays in deliveries, totaling 1,899 issues. There were also 1,459 complaints about promises made on services that were now not kept.

Notice Highlights A couple of Customer Problems

The notice highlights a series of complaints from disgruntled customers. These grievances range from flaws throughout the production of vehicles and selling 2nd-hand scooters, to absence of reimbursement for reservations that got cancelled. Similarly, persistent issues post-services, overpriced charges, uneven billing, and recurrent battery problems were also brought up. Moreover, unprofessional conduct and situations that remained unaddressed were also part of the complaint list.

Ola Is Under Radar

Consistent with sources, Ola Electric may perhaps have violated several parts of the Consumer Protection Act. The top of the Department of Consumer Affairs, Nidhi Khare, mentioned that the CCPA is actively investigating a collection of complaints lodged against Ola Electric. The most gripe seems to stem from subpar service. Khare made it clear, saying “We're reckoning on the firm to promptly address these complaints and provide resolutions for his or her consumers.”

Nevertheless, the company has now not commented on the matter yet.