Carnival Cruise Lines explains a missed port policy
The cruise line, like all its rivals, has had to reroute many of its ships due to recent storms.
When a cruise line has to omit a stop, skip a stop, or otherwise change its itinerary, it owes passengers little or no. It has to refund any port fees and taxes to boot to any cruise-line booked excursions.
It does now now not should compensate passengers for excursions, coastline club passes, or anything else else now now not booked throughout the cruise line. In an identical fashion, according to your cruise contract, the cruise line does now now not owe you any added compensation.
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The contract just isn't really written that strategy to be mean or to make it so a cruise line faces no consequences for missing a port day. It might probably probably be done that way so the captain only has to do something concerning the safety of the cruise ship, its crew, and passengers without having to make any revenue or business considerations.
Some passengers, alternatively, have faith they must be compensated if their ship misses a stop — even when that is replaced with one which's arguably better. It really is something Carnival Brand Ambassador John Heald pushed back on in a recent post on his Facebook page.
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Carnival owes you nothing
"I had a girl which may now now not go to Cozumel, went to Progreso instead, and is demanding a extremely literal $250 onboard credit," Heald shared.
You're capable of practically picture his wry smile as prepares to reply to.
"You take note, I suspect that is safe to claim the huge majority of people which have written to me and there have been hundreds and hundreds and hundreds every single day it truly is because news on this big hurricane came out, that everyone has been so kind and so positive and just as a matter of fact should wish everyone who're within the path of the hurricane a secure and well time because to omit a port and say you owe us $250 is, I haven't got any idea what the word is I'm searching for out. I must be as a matter of fact careful," he spoke back.
Heald pointed out that the loss become minimal.
"I'm slightly tired myself. Nonsense, silly. You take note, the crew remains to be there. You are still getting 5-10 meals a day. The total thing's working. You're now now not within the path of a hurricane," he added. "The captain's keeping you safe."
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He did, alternatively, be sympathetic.
"I are aware about that is disappointing to omit a port, but is it wrong of me to claim you have gotten you have gotten got to put things into standpoint? You as a matter of fact, as a matter of fact do should put things into standpoint," he wrote.
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