A major airline is suing a passenger whose bag it lost

While both the U.S. and Canada accumulate guidelines requiring airways to compensate passengers for misplaced or critically delayed baggage, any individual who has ever dealt with claiming the funds knows factual how taxing the process shall be.

Travelers continuously document facing lengthy wait occasions when attempting to attain an airline consultant after discovering that their bag did no longer come out on the baggage carousel. Expecting a response after submitting receipts for any dresses and toiletries they needed to buy while attempting forward to their bag to be positioned can seem interminable.

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Air Canada traveler reports being served with court documents over delayed bag

First and valuable of 2022, Toronto resident Alaa Tannous and his indispensable other, Nancy, took Air Canada (ACDVF) to float foul-nation and arrived in Vancouver only to peep that the baggage he had checked earlier than the flight used to be no longer there.

While the suitcase used to be in the break positioned and delivered, Tannous grew to was to Canadian regulators to claim compensation for the anxiousness and purchases he needed to make on the outing when the bag used to be misplaced after the airline rejected his claims. In 2024, the Canadian Transportation Agency (CTA) ordered Air Canada to pay Tannous $2,079 CDN (approximately $1,440 USD).

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But factual a couple of weeks after the decision used to be handed out, Tannous reported being served with felony documents informing him that Air Canada used to be suing him on Christmas Eve 2024.

"It used to be horrifying," Tannous described to national broadcaster CBC. "It be disappointing to perceive the airline, after the total money I spent with them over the years [is...] titillating a $2,000 claim."

These are the particulars of the case and Air Canada's appeal

The lawsuit, which used to be filed in Canada's federal court against Tannous personally in dwelling of the CTA, states that the bag used to be delivered the day after Tannous' flight and that Tannous claimed bills that were unreasonable for being separated from his belonging for much less than 24 hours. His claim for $3,435 CDN (roughly $2,382 USD) incorporated a pair of trainers bought the same day as the flight and a monogrammed dressmaker suitcase.

Air Canada says that it provided Tannous $250 in compensation at the time that he rejected; the CTA later ruled that the airline owed him $2,079 CDN.

Tannous also talked about that he and his indispensable other were only staying at their hotel in Vancouver for one night time and had already moved on to the relaxation of the outing after the suitcase arrived with out gape.

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Air Canada did no longer correct away answer to a ask for commentary from TheStreet or commentary on it to various retailers.

The airline has also currently stirred up passenger outcry after asserting that it will start charging its overall-economic system passengers to bring the relaxation greater than a purse or small backpack aboard certain shorter flights. One of these mannequin mirrors low-mark airways reminiscent of Spirit (SAVE) and overwhelmingly impacts travelers who're already struggling to give you the money for commute.

"Let's factual inform I'm no longer very chuffed at the present time with what I've heard from Air Canada," Canada's Federal Transport Minister Anita Anand talked about after the adjustments were announced final December. "I feel they accumulate to take a eye at the people that they're focusing on with these excess prices."

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