Carnival Cruise Line explains misleading onboard area name

The cruise line's Brand Ambassador John Heald issued a bit of a mea culpa.

Nov 16, 2024 - 03:30
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Carnival Cruise Line explains misleading onboard area name

Most cruise lines have adults-handiest pool areas where it truly is nice to be as a minimum 18 years of age to make use of the facilities.

They are a welcome refuge for many passengers, especially on Carnival and Royal Caribbean ships, which is in a position to have reasonably loads of teenagers on board. These spaces reasonably often offer a pool, hot tubs, pool chairs, and a bar or as a minimum bar service.

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These areas are sanctuaries, where that you just might relax without caring about loud or unsupervised teenagers running around.

Royal Caribbean and its sister cruise line Celebrity Cruises call their adults-handiest pool areas Solariums. That word suggests "sun," and some Solariums are open-air while others are covered with clear roofs.

The name Solarium does now now not allow you to understand an awful lot concerning the gap, and the vibe in these adults-handiest areas can vary. On Royal Caribbean ships sailing weekend cruises, the Solarium bars are packed and there is a celebration vibe. On longer sailings, especially on Celebrity Cruises ships, the vibe is reasonably often quieter, with people sipping drinks and reading books, and reasonably a host people snoozing.

Carnival's adults-handiest pool decks have a name that implies what the atmosphere must be, and one passenger wrote to Carnival Brand Ambassador John Heald with questions about that.

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Celebrity Reflection's Solarium can have a special vibe depending upon the cruise.

Image source: Daniel Kline/ComeCruiseWith.com

Carnival's Serenity Deck lacks serenity

A follower of Heald on Facebook, Stacy Boogs, made an even point about Carnival's adult-handiest pool deck.

"Just wondering, is the Serenity Deck speculated to be serene or does it just mean it truly is miles an area for those over 21?" she asked.

"Last week on the Pride cruise to Bermuda there used to be a bunch of Little one Boomers (obviously with the drink package) who were anything but serene. They were loud, obnoxious, and dropping F-bombs. I stopped up leaving the Serenity Deck as a consequence of them."

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"Thank you, well it truly is miles an adult deck handiest and perhaps it doesn’t have probably the most effective name, I don’t know anymore," Heald acknowledged. "It’s a shame that some people do get boisterous but at the same time they're having fun which is well what we advertise so I in finding this one a extremely not easy question to answer."

He also offered some advice.

"I do hope that it didn’t spoil your cruise and if it had gotten obnoxious to the point that it used to be, I am hoping which you need so that you might well provide the possibility to give the possibility to maybe’ve reported it because I definitely would’ve said something," he added.

Boogs did report the issue to the on-web site workers.

"None of the employees/pool attendants said anything to the group. They must have asked them to lower their voices," she posted.

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Some people suggested that she will provide the possibility to deserve to have escalated the incident some place else.

"It’s now now not all crew members’ responsibility to confront passengers regarding bad behavior. If it bothers you that an awful lot, you might be going to deserve to have reported it to security or guest services," Bob Kissinger wrote.

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